Managed Services & Support
We built it. Now let us run it. Expert 24/7 operations from the same senior engineers who know your system inside out. Sleep soundly while we keep your critical infrastructure performing at its peak.
Choose Your Support Level
From business hours coverage to white-glove 24/7 service - find the perfect fit for your needs
Professional
Extended Hours (7-10 CET)
Typically pays for itself in 3-6 months
- ✓System monitoring
- ✓Proactive monitoring
- ✓Weekly reviews
- ✓Change management
- ✓On-call escalation
- ✓P1: 30min response
Enterprise
24/7/365 Coverage
Saves 40%+ in operational costs
- ✓Everything in Professional
- ✓Dedicated team
- ✓Daily stand-ups
- ✓Continuous optimization
- ✓DR testing
- ✓P1: 15min response
Premium
White-Glove 24/7
Investment scales with your infrastructure
- ✓Everything in Enterprise
- ✓Dedicated account team
- ✓Custom SLAs
- ✓Board reporting
- ✓Innovation workshops
- ✓P1: 5min response
| Priority Level | Description | Professional | Enterprise | Premium |
|---|---|---|---|---|
| P1 - Critical | System down, data loss risk | 30 minutes | 15 minutes | 5 minutes |
| P2 - High | Major functionality impaired | 2 hours | 1 hour | 30 minutes |
| P3 - Medium | Minor functionality impaired | 4 hours | 4 hours | 2 hours |
| P4 - Low | Questions, minor issues | Next BD | Next BD | 4 hours |
Comprehensive Support Coverage
Everything you need to keep your systems running flawlessly
Infrastructure Management
Complete infrastructure operations from servers to cloud resources.
- →Server & container management
- →Cloud cost optimization
- →Auto-scaling management
- →Security patching
Application Support
Keep your applications performing at their best with continuous care.
- →Performance monitoring
- →Bug fixes & patches
- →Minor enhancements
- →Deployment management
Data Management
Ensure your data flows reliably with expert database and messaging support.
- →Database optimization
- →Backup management
- →Messaging system tuning
- →Data pipeline support
Security Operations
Stay secure with proactive monitoring and rapid incident response.
- →24/7 threat monitoring
- →Vulnerability scanning
- →Incident response
- →Compliance support
DevOps Support
Augment your team with senior DevOps expertise when needed.
- →Team augmentation
- →Architecture reviews
- →Best practices coaching
- →Strategic guidance
Continuous Optimization
Never stop improving with ongoing performance and cost optimization.
- →Monthly performance reviews
- →Cost reduction analysis
- →Capacity planning
- →Innovation recommendations
Seamless Onboarding Process
We take over your operations smoothly with zero disruption
Knowledge Transfer
Deep dive into your system architecture, access setup, and runbook creation.
Shadow Operations
Parallel monitoring, incident shadowing, and process refinement.
Gradual Takeover
Assume monitoring responsibility and handle lower priority issues.
Full Operations
Complete responsibility with optimization beginning and first report delivered.
Why LobiDigital Managed Services?
The builders become the operators - unmatched expertise and results
Builder Advantage
We built your system, so we know it inside out. No knowledge gaps, instant issue resolution.
Knowledge transfer needed
Lightning Response
Critical issues resolved in minutes, not hours. Your uptime is our obsession.
Average resolution time
Cost Optimization
We continuously optimize your infrastructure, often saving more than our fee costs.
Average cost savings
Guaranteed Uptime
SLA-backed performance with financial penalties. We put our money where our mouth is.
Uptime achieved
Senior Experts Only
Every engineer has 10+ years experience. No juniors learning on your critical systems.
Senior engineers
Full Transparency
Real-time dashboards, detailed reports, and open communication always.
Dashboard access
Ready for 24/7 Peace of Mind?
Let the experts who built your system keep it running perfectly